Distributed Denial of Service attack

Incident Report for Reward Gateway

Postmortem

We experienced a Distributed Denial of Service (DDoS) attack, characterised by a significant surge of traffic aimed at our services. This resulted in a temporary disruption of our ability to serve legitimate traffic from 18:36 UTC to 19:11 UTC.

To restore service and counteract the attack, we activated additional rulesets within our Web Application Firewall (WAF).

These changes are not expected to impact the accessibility of your program.

Posted Mar 22, 2024 - 14:21 UTC

Resolved

This incident has been resolved.

Posted Mar 20, 2024 - 07:42 UTC

Monitoring

A fix has been deployed and we are currently monitoring.

Posted Mar 19, 2024 - 19:11 UTC

Identified

A fix has been identified and currently been deployed.

Posted Mar 19, 2024 - 18:57 UTC

Investigating

Our automated systems have detected that it is not possible to log in to the site from some locations. An Engineer has been notified and is investigating. More details will be posted here when they are available.

Posted Mar 19, 2024 - 18:43 UTC

This incident affected: SmartSpending™ (UK, Australia, US) and Reward Manager™.