All Systems Operational
Uptime over the past 90 days. View historical uptime.
SmartSpending™ Operational
UK Operational
Australia Operational
US Operational
Reward Manager™ ? Operational
SmartHub® Insights ? Operational
Employee Support Team ? Operational
Client Support Team ? Operational
Top Up by Text ? Operational
Wistia ? Operational
Vimeo Player ? Operational
Reward Marketplace Operational
90 days ago
100.0 % uptime
Today
Amazon Marketplace - UK ? Operational
Amazon Marketplace - US ? Operational
Amazon Marketplace - EU ? Operational
Amazon Marketplace - CA ? Operational
Swag Store Operational
90 days ago
100.0 % uptime
Today
Amazon Marketplace - AU Operational
SmartHub Home Operational
SmartHub® ? Operational
Facebook Tile ? Operational
Instagram Tile ? Operational
Blogs Operational
Reward & Recognition Operational
90 days ago
100.0 % uptime
Today
RG for Small Business Operational
90 days ago
100.0 % uptime
Today
Client Onboarding Operational
Admin Tools Operational
90 days ago
100.0 % uptime
Today
Billing API Operational
Billing Webhooks Operational
Billing Customer Portal Operational
Payment Processor Operational
Mail Delivery Operational
90 days ago
100.0 % uptime
Today
mailgun Email Validation Operational
mailgun Inbox Placement Operational
mailgun API Operational
mailgun SMTP Operational
mailgun Outbound Delivery Operational
mailgun Inbound email processing Operational
mailgun Events & Logs Operational
mailgun Stats and Analytics Operational
Other Operational
90 days ago
100.0 % uptime
Today
Content Delivery Network Operational
Content Delivery Network Operational
Fastly Boston (BOS) Operational
Fastly London (LON) Operational
Fastly London (LHR) Operational
Fastly London (LCY) Operational
Fastly New York (LGA) Operational
Fastly Sydney (SYD) Operational
Connect+ app Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
May 18, 2024

No incidents reported today.

May 17, 2024

No incidents reported.

May 16, 2024

No incidents reported.

May 15, 2024

No incidents reported.

May 14, 2024

No incidents reported.

May 13, 2024
SFTP set-ups failed to save in the Integrations Dashboard
Resolved - All SFTP set-ups for client programs were failing to save. The issue was located in the second step of the set-up in the Integrations Dashboard. The issue is now resolved, and the team has put measures in place to prevent it from reoccurring and to notify clients faster.
May 13, 07:00 UTC
SmartHub home page might not be working - it appears blank
Resolved - It was brought to our attention that some customers are experiencing strange behaviour after they log into the SmartHub - their home page appears blank.

We've quickly (within 5 mins or less) identified the problem, reverted recently pushed changes and with this resolved the changes.

To avoid such incidents from happening in the future, we've identified what caused the problem and would be implementing further changes to our code base to improve our platform stability and performance.
May 13, 02:30 UTC
May 12, 2024

No incidents reported.

May 11, 2024

No incidents reported.

May 10, 2024

No incidents reported.

May 9, 2024

No incidents reported.

May 8, 2024

No incidents reported.

May 7, 2024

No incidents reported.

May 6, 2024

No incidents reported.

May 5, 2024

No incidents reported.

May 4, 2024

No incidents reported.

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